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resourcing agility

Agility. It’s a skill all businesses aspire to have, but few manage to implement successfully. While much talk is devoted to agility and how it will help your business remain innovative, predict customer needs, and streak past competitors – less attention is paid to how it’s made possible. If your business is currently struggling with agility or wants to make sure it remains agile in the future, you need to pay attention to how you approach your resourcing. Here are three factors impacting modern-day resourcing that require your understanding. Keep them in mind, and you’ll unlock your organisation’s ability to remain agile.

Business Size And Complexity

The bigger your organisation grows, the more complicated it becomes – with several verticals to manage and oversee. Implementing change here is something that will take considerable time and effort, and isn’t something that can occur overnight. Having grown your business from a one-person operation, you might be used to instantaneous change – when in reality, your business has evolved from being a bicycle to a train. You can change direction on a bike in seconds, but changing direction on a train will take several kilometres and minutes.

To keep this downtime to a minimum and ensure your business can change quickly, you might need to start looking at your resourcing needs on a short term basis – with people taking on short term roles with a limited timespan before moving on.

An Increased Demand For Flexibility

In the past, the workforce was mostly made up of men, who supported their family on a single salary – clocking in and out of work at the same time, five days a week. These days dual-income households and the ability to work from anywhere at any hour of the day means that job seekers now embrace this new economy. By signing on as a dedicated resource for a business for a limited period, you can gain diverse experience in a different environment and remain competitive without tying yourself down to a repetitive role at a single company.

Increased Specialisation

The days of being a Jack Of All Trades are over. To become an expert, you need to pick a specialty and hone it. Businesses now realise that it’s better to hire several specialists than to rely on a single person who only has the general skillset required. This slashes training and onboarding time and costs and allows the business to evolve at a faster pace.

If your business wants to remain agile, the above three factors cannot be ignored. Contact Digiterra today to speak to resourcing specialists who can help you implement these skills of agiles resourcing and many others.

Related tag : Resource Solutions


‘Adapt or die’ is a common phrase aimed at businesses – but it’s usually directed towards a business’s product or service offering. A business’s ability to keep up with technological innovation, socio-political change and other rapidly evolving factors can make or break their ability to remain in a marketplace, that sees all but the most successful fail and become forgotten. While your business no doubt invests in keeping up with its IT, legal, financial and marketing needs – has it taken a similar approach to meeting its resourcing needs? If this isn’t currently something prioritised in your operations, it should be. If executed correctly, resourcing can become the ultimate catalyst for change.

Start At The Beginning

Keeping up with any form of change – ranging from your use of technology to your compliance with the law – hinges on having the right people. This means that if you genuinely want to remain competitive and meet each industry change head-on, you’ll need to make sure you have the right human capital powering the change.

The IT industry controls how we create, store, communicate and interpret data and changes more frequently than most. There’s currently a shortage of IT specialists worldwide– but if you take a casual look around, you will find many people claiming to have this skill. The problem is that while they could meet your business’s current IT needs, will they be able to usher it into the next digital evolution? Do they have the ability and flexibility to help you stay on top of change?

A great example of this is web development. For years coding has been touted as an essential skill, with organisations offering anyone with a passing interest the chance to learn about it. What was previously considered a specialist expertise – the ability to build a website – is now commonplace. However, just because a person can make you a website doesn’t mean they’ll be able to troubleshoot problems with your Customer Management System (CMS). It also doesn’t mean they’ll be able to help you scale your website as your business grows and increases its reach. This requires more specific and specialised expertise.

The best way to work around this challenge is to leave your resourcing to a company that specialises in finding people that will grow your business tomorrow – instead of just today. For more information on what this means for your business, contact Digiterra today.

Related Tag: Business Software Solutions

Reporting and Dashboarding

Case Study – CPM – Financial


123 - corporate performance management financial case study


B-Source is the Swiss market leader in the sourcing of bank back office and IT services to banks in private banking and wealth management.  B-Source also offers ITO services to insurance companies and other financial institutions.

Combined, they have over 7500 employees worldwide, using B-Source systems and services on a 24 hours and 7 days per week basis. Figures document an impressive daily workload: 3000000 technical transactions, managed through 350 Unix servers, 900 Intel servers, 2500 MIPS mainframe, 4 AS/400 servers, more than 100 TB on storage area network, 2 international wide area networks, 50 local area networks, 3 metropolitan area networks, 1200 network components, 30 DMZ, 5 neutral zones, 12000 network access ports, 35 firewalls, 120 routers, 350 switches and more.

The Need

Overcome the limitations of Excel

Excel could no longer guarantee their ability to report on and analyse data obtained from SAP and they needed a tool that could interact quickly with their data, in an intelligent manner, and manage the growing volume of information generated by the business”.

At the selection stage, SAP BW was a principal alternative, but the implementation costs and a rigidity detected during prototyping suggested they needed a more flexible solution. A tool that did not require heavy investment or long lead-times before producing the operational information they needed.

From an IT standpoint, choosing BOARD assured them of many important advantages: in fact, the adoption of BOARD has enabled them to overcome the limitations of Excel in terms of volume, security, the centralisation of data, and the ability to simulate and report. At the same time, they found the tool easy to install and configure, allowing the multidimensional database to be managed in a totally intuitive manner.

The Project

Reporting, management control and profitability analysis

Starting with a data structure inherited from SAP and managed in a DWH SQL, BOARD was used to generate a multidimensional view of profitability considering three principal dimensions: customer, service and organisation (BU).

In addition, BOARD allowed them to add levels of detail not managed by SAP and to reallocate costs and revenues from profit centres to projects, or from divisions to departments, using a series of predefined drivers.

A second project involved the invoicing of back-office services: commencing from a transaction-based system, they use BOARD to monitor and measure a series of quantities, such as the number of calls, the number of payments handled and the number of pages printed, that enable them to price the services provided and invoice the customer accordingly.

The panorama of solutions developed using BOARD also included an application that allows them to consolidate the operating results of all group companies.

The breadth of the information managed using these applications lays a solid foundation for their reporting processes which, thanks to BOARD, benefit from a modern, easy to use and highly interactive interface.”

BOARD: simulations, ease of use, latest front-end

“In my view”, commented Marco Lusa, IT manager, “the value added by BOARD is our new ability to run simulations: we have moved from viewing data AS-IS to a more advanced scenario, where we can analyse the impact of likely future events.

For example, in our next implementation of the budgeting process, we want to take a dynamic rather than static approach to the available data. Simply by changing certain parameters, we should be able to make projections and forecasts to year end that build on the partial data available for the period,” continued Marco Lusa. “Clearly, to achieve this, we will need an in-depth knowledge of the tool in order to benefit in full from the opportunities it makes available.”

“In terms of our daily work”, explained Andrea Bionda, Internal IT Manager, “the upgrade from version 6 to version 7 of BOARD has brought enormous benefits. Administration is now much easier at the installation and configuration stage and, more importantly, when it comes to the various data management activities required: from back-ups to the construction and maintenance of databases, each operation has become easier and more effective.”

“From my standpoint, as an advanced end user,” concluded Luca Mainini, Head of Finance, “the greatest advantage offered by BOARD is undoubtedly its practicality: the front-end has an innovative graphics interface that combines ease of use with a powerful ability to display, analyse and interact with data.”

Related tag: Business Software Solutions

Case Study – CPM- Manufacturing


ZF Friedrichshafen AG is a leading automotive supplier and technology company specialising in drive line and chassis solutions and safety technology. The company is represented by 137,000 employees at 230 locations in nearly 40 countries.

The Business Challenges

In 2013, the Board of Directors introduced a uniform reporting system and setup a single Management Information System (MIS) across ZF management. How do you consolidate the reporting system of an organisation comprising seven divisions and numerous strategic functions?   

Existing, outdated systems no longer supported the innovative and global-oriented high-tech company. Different divisions were importing data from SAP into Excel datasheets.  Producing reports was time consuming.  Each report was sector-specific with different key figures and a different layout. Excel reports were emailed to recipients, making it harder to analyse and compare data. It was difficult, and sometimes even impossible, to cross-reference the data.

The Goal

A reliable and flexible solution that adapts to rapid changes and fosters innovative business from ZF.  Key requirements included:

  • A Single Point of Truth
  • Easy to use and adopt
  • Consistent layout and uniform content
  • Centrally located reports
  • Secure and reliable access

Selection Process

ZF assessed about 60 BI tools, with BOARD coming top as their final choice. The ZF team were impressed with BOARD’s Proof of Concept as well as their close cooperation with the BOARD team. The BOARD team made sure the solution to the requirements was quick, creative and bespoke.

The Delivery

Within two short months they developed a Corporate Identity Designer that made it easy to implement the extensive design requirements of the reporting system. The first concept phase of the project took around a year to complete, in which time KPIs were defined for future reporting.

A style guide was created for reports and dashboards, combining International Business Communication Standards with ZF’s corporate design to ensure a consistent look and feel going forward.

The new reporting system was migrated step-by-step using an agile process. Not all business areas and strategic roles migrated at the same time, ensuring that additional requirements could be incorporated and the solution perfectly adapted to practical needs to produce an efficient reporting system.

The Solution

The ZF project has resulted in a complete application with intuitive navigation that adapts automatically to the rights and roles of the user.

A connector easily and reliably loads  reporting data into the BOARD database from SAP. The BOARD planning applications (Operational Planning & Strategic Planning) load data back from BOARD into SAP.  ZF writes data from BOARD back into SAP to create a single, all-in-one data point (SpOT).

There are currently 7 different applications for analysing and viewing data:

  • Managed Information System (MIS)
  • Strategic Planning
  • Operational Planning
  • IFRS & HGB Notes (Financial Statement)
  • Commentary (Liquidity)
  • Tax (Tax Reporting)
  • Profit Walk (Operative & Monthly Closing)

Around 1,200 employees access the tool and data worldwide, including everyone in the management team.  The ‘storytelling’ approach contributed to the acceptance of the system; an innovation that BOARD developed for ZF’s reporting system. Predefined stories present data so they are easy to understand and interpret.

The Value

ZF has introduced a state-of-the-art reporting solution that perfectly suits the dynamic nature of the business.

Employees can view and assess reports on a tablet or a computer. Instead of email, stakeholders can access centrally stored data at all times.  Standardising the design and content has made data faster and easier to compare. Statistical tools evaluate the use of screens so that unused screens can be removed and popular screens made more prominent.
With drill-down navigation options, the management team see as much detail as they like, based on the reported KPIs, with tailored comments to support the decisions made.

Related Tag: Best Employer

Watch our video interview with Armin Ohlinger – Head of Management Information Governance at ZF Group