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Increased IT process efficiency at Sun International (2015)

Wednesday, 13 July 2016 by Marketing
Software Development

Sun International IT Service Management Assessment

Sun International required an independent assessment and benchmark of its IT Service Management maturity and capability with a view to improving process efficiency and service delivery.

The assessment referenced best practices, frameworks and standards including ITIL, COBIT, King III, POPI and ISO 27000:2014.

The following key objectives were delivered

  • Execution of an assessment to gather and record information
  • Provision of a detailed report (with a high level overview) stating any inefficiencies and gaps in the findings, recommendations on closing the gaps as well as a comparative view of the previous results.
  • Provision of a ‘deep dive’ approach on selected processes with the focus placed on the collection and review of specific artefacts and a report indicating their veracity, suitability, compliance and quality.
  • Provision of a working action plan to assist with the implementation of the recommendations.

Digiterra delivered a drill down dashboard (assessment results) with actionable deliverables to work towards their process improvement and service delivery targets and objectives.

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