Digiterra Group

CALL: + 27 10 007 5990
  • OUR COMPANY
  • SOFTWARE
  • CONSULTING
  • RESOURCING
  • INSIGHTS
  • CONTACT US
* New SmartGuest App*

Improved Process Efficiency and Compliance to Customer Service Standards for the IIE (2015)

Wednesday, 13 July 2016 by Marketing

Independent Institute of Education (IIE) –  Blueprint Enterprise Architecture Project

The IIE required an analysis of their Student query and resolution and material development, moderation, review and distribution processes with a view to improving them in terms of their efficiency and adherence to customer service standards. Due to the fact that these processes cut across multiple units and duplication of tasks, customers were experiencing inefficiencies and a lack of coherence.

The team of Business Analysts, made use of Digiterra’s unique echelon blueprint and provided a:

  • Current state view of the strategy, processes, application and organisational role dimensions of the scoped units.
  • Gap analysis showing inefficiencies, bottlenecks and duplication across the dimensions.
  • Organisational Change plan with recommendations and optimised future state view

The  Organisational Change plan provided the IIE with a roadmap towards streamlining operations and increasing productivity and customer satisfaction.

Read more
No Comments

Head Office

Clearwater Office Park, Building 3, Ground Floor
Cnr Millennium Boulevard & Christiaan De Wet Rd,
Strubensvalley
1735

sales@Digiterragroup.com

‎+27 10 007 5990

MENU

  • OUR COMPANY
  • SOFTWARE
  • CONSULTING
  • RESOURCING
  • INSIGHTS
  • CONTACT US

Recent News

  • Some restaurants hate delivery apps like Grubhub and Uber Eats. So they’re seeking out alternatives

    Restaurant operators complain that third-party ...
  • IT Salaries in SA vs Amsterdam

    ...
  • GET SOCIAL
Digiterra Group

© 2016 All rights reserved.

TOP