The Business Challenge
- Multiple technologies that are expensive to operate and maintain.
- Various business processes not optimally enabled by technology
- Unable to align the many technologies and processes to deliver against the business strategy
- Consolidate and streamline technology and processes to reduce costs
- Simplify and integrate business processes to improve productivity and reporting
- Reduce the number of non-standard business functions
- Implement changes without disruption to business
- Collaborate & Upskill
- Evaluate processes
- Evaluate technology
- Model existing processes and technology
- Optimise processes a and model future state
- Highlight risks and impacts
- Create Roadmap for solution deployment
- A model showing an optimised future state of processes and technology, with risks and mitigation suggestions.
- A roadmap for the implementation of the solution
- Clear understanding of how to meet strategic business objectives
- Comprehensive plan to design and deploy a technology evolution solution
- Highlighted risks and impacts
- Socialised of the concept for greater project implementation success
The Business Challenge
One of SA’s Major Financial Services groups needed to consolidate reporting that was decentralised across different divisions that were making use of a variety of reporting tools. The challenges included:
- The collation of data from disparate sources
- Including complex reporting based on custom-built financial risk models
- Lack of regulatory reporting for compliance that could lead to possible governance penalties
- Difficulty obtaining buy in from organisation-wide stakeholders
The objective was to architect a reporting solution that:
- Would meet the functionality and usability needs of the different divisions
- Would include an industry best-of-breed analytics engine to cater for complex financial reporting requirements.
- Could be easily adopted by the divisions within the organisation (facilitate stakeholder buy-in) to ensure timeous delivery of the solution.
The architecture and presentation of a diagram-based model, where the client could visually depict the end-to-end technical solution landscape and business users could understand the proposed process and solution.
Our Business Analyst resource played a pivotal role in the project by:
- Designing the business analysis approach
- Developing the solution approach, scope and business case
- Conducting workshops to illicit and document the requirements
- Supporting the project management function.
- Producing outputs that included:
- A business case
- Business Requirement Specification (BRS)
- Functional requirements, context diagrams, processes, domain models, business rules, constraints functional and non-functional requirements
A clear understanding (model) of a reporting solution that addressed business and regulatory requirements. The model was used to obtain consensus and buy in from stakeholders and provided input to the implementation of a reporting solution.
The enterprise architecture competency within Liberty is tasked with standardising the architecture practices for the organisation. Liberty is using iServer as the tool for modelling the architectural domains, namely business, information systems, integration and infrastructure domains.
The architecture standardisation effort has not yet concluded with the following items remaining unresolved:
- All stakeholders have not yet reached consensus to the metamodel
- Governance surrounding the architecture practices has not been formalised
Liberty’s architecture competency therefore required:
- The arbitration between stakeholders across architectural domains in order to finalise the metamodel that will service the organisation’s needs
- The development of a governance strategy for the architecture practices
- The development of an adoption strategy that incorporates the architectural practice as well as iServer as a tool
Digiterra was engaged in a project towards the latter part of 2017 and delivered the following objectives:
- Metamodel Requirements Discovery
- Metamodel Future State Design
- Designing iServer Templates
- Develop a reference model
- Discover EA Practice Requirements
- Design Future State EA Practice
The Independent Institute of Education (IIE) is the county’s largest registered and accredited private provider of higher education delivering more than 70 qualifications to 30 000 students on 20 campuses. The IIE employs in the region of 100 people in the central team and over 3000 across the Institute (permanent and contract).
In the first engagement (2015/2016) Digiterra enabled the IIE to re-engineer all of its operations and material development processes. This resulted in the restructuring of the division and associated processes and enabled the IIE to scale without further additional staff in the central team by about 20% in terms of modules managed in the two years that followed Digiterra’s engagement.
This second engagement is related to the Registrar’s Office that required an analysis of current processes to enable them to deal with the increased student numbers as well as more complex and additional compliance requirements. The IIE engaged Digiterra’s services towards the back end of 2017 to address the increased demand and complications inherent to the Registrar’s Office.
The objectives of the engagement were to:
- Discover and document the current set of processes as per the project scope
- Discover and document gaps associated with the processes in question within the context of their efficiency and adherence to quality standards
- Make recommendations and document a future state of the processes in question
Dr Felicity Coughlan, Director of the IIE, is happy to testify that Digiterra has delivered on these objectives. “The engagement has been fruitful and productive, and the solutions are implementable, scalable and useful. We recommend them as a capable service provider in this regard”.