The Business Challenge
- Multiple technologies that are expensive to operate and maintain.
- Various business processes not optimally enabled by technology
- Unable to align the many technologies and processes to deliver against the business strategy
- Consolidate and streamline technology and processes to reduce costs
- Simplify and integrate business processes to improve productivity and reporting
- Reduce the number of non-standard business functions
- Implement changes without disruption to business
- Collaborate & Upskill
- Evaluate processes
- Evaluate technology
- Model existing processes and technology
- Optimise processes a and model future state
- Highlight risks and impacts
- Create Roadmap for solution deployment
- A model showing an optimised future state of processes and technology, with risks and mitigation suggestions.
- A roadmap for the implementation of the solution
- Clear understanding of how to meet strategic business objectives
- Comprehensive plan to design and deploy a technology evolution solution
- Highlighted risks and impacts
- Socialised of the concept for greater project implementation success
IT Service Management Improvement
AdvTech IT had a requirement to optimise their IT Service Management processes and operations, with a view to improving IT service proficiency and delivery to ultimately ensure consistent quality and to meet ICT and Business Goals.
The project focussed on improvements of specific IT Service Management processes (based on current challenges). The project consisted of workshops with various key stakeholders to understand existing proficiency, identify gaps and plan for improvements.
Our IT Service Management consultants delivered a strategy, overall process performance dashboard and detailed process flows enabled AdvTech to streamline operations and manage process outcomes and performance.